Refund & Returns Policy

Effective Date: August 25, 2025

Thank you for shopping with LadyBug Hot Honey. Because our products are food-based and custom-printed merchandise, we can only accept returns under limited circumstances.

Food Products (Hot Honey)

All sales of LadyBug Hot Honey are final. We do not accept returns or exchanges due to taste preferences, order errors, or buyer’s remorse. If your bottle arrives damaged, defective, or otherwise unusable, please contact us within 7 days of delivery with your order number and photos. We’ll arrange a replacement or refund.

Print-on-Demand Merchandise

All merchandise (shirts, hats, etc.) is printed and fulfilled by Printful, our print-on-demand partner. Returns are only accepted if the product arrives damaged, defective, or incorrect. Printful does not accept returns for wrong size, color, or buyer’s remorse.

You can review the full Printful return policy here: Printful Returns Policy

How to Request a Replacement

To request a replacement, please email us at greg@ladybughoney.com within 7 days of delivery and include:

Your order number
Clear photos of the defective or damaged item
A short description of the issue

If approved, we’ll send a replacement or issue a refund to your original payment method within 7–10 business days.

Contact Us

LadyBug Hot Honey
2437 Quiet Trail
Sacramento, CA 95834
Email: greg@ladybughoney.com